1. Who we are
Home Solar Power Systems operates the website homesolarpowersystems.co.uk. We are a UK-based lead generation service that connects homeowners with MCS-certified solar panel installers.
Our registered address is 1 Victoria Square, Birmingham B1 1BD, England. If you have any questions about this policy or how we handle your personal data, please contact us at hello@homesolarpowersystems.co.uk.
2. What information we collect
We collect information in two ways:
Information you provide
When you submit a quote request through our website, we collect your name, email address, phone number, postcode, and basic property details (such as property type and roof type). Providing this information is voluntary, but it is necessary for us to match you with suitable local installers.
Information collected automatically
We use Google Analytics 4 to understand how visitors use our website. This collects your IP address (which Google anonymises), the pages you visit, how long you spend on each page, and the device and browser you are using. This data is aggregated and used only to improve our website.
3. How we use your information
We use your personal information for the following purposes:
- To match you with MCS-certified solar installers who can provide quotes relevant to your location and property.
- To respond to any direct enquiries you send us.
- To improve the content and usability of our website, based on aggregated analytics data.
Our lawful basis for processing your quote request data is your consent, which you give when you submit the form. Our lawful basis for analytics is our legitimate interest in understanding how our website is used.
5. Your rights under UK GDPR
Under UK data protection law, you have the following rights regarding your personal data:
- Right of access. You can request a copy of the personal data we hold about you.
- Right to erasure. You can ask us to delete your personal data where there is no compelling reason for us to continue processing it.
- Right to restrict processing. You can ask us to pause processing your data in certain circumstances, for example while a complaint is being investigated.
- Right to object. You can object to us processing your data where we are relying on a legitimate interest as our lawful basis.
- Right to data portability. You can ask us to provide your personal data in a structured, machine-readable format, or to transfer it directly to another organisation.
To exercise any of these rights, please contact us at hello@homesolarpowersystems.co.uk. We will respond within one calendar month. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
7. Data retention
We retain the personal data you submit through our quote request form for a maximum of 12 months from the date of submission, after which it is securely deleted. If you ask us to delete your data sooner, we will do so promptly.
Analytics data collected via Google Analytics 4 is retained in accordance with the retention settings configured in our GA4 property, currently set to 14 months. For more detail, please refer to Google's data retention documentation.
8. How to contact us
If you have any questions about this privacy policy, wish to exercise your data rights, or have a concern about how we have handled your personal data, please contact us by email at hello@homesolarpowersystems.co.uk.
9. Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or in applicable law. When we do, we will update the "last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.